Widerrufsrecht

LVSS – Return, Refund & Right of Withdrawal Policy

Last updated: May 2026

These Terms and Conditions govern all purchases made through the LVSS online store. By placing an order with LVSS, the customer agrees to the following return and withdrawal regulations.

§1 Scope

  1. These policies apply to all purchases made through the official LVSS online shop.

  2. The terms are written in accordance with general international e-commerce standards.

  3. LVSS reserves the right to update or modify these policies at any time.

§2 Right of Withdrawal

  1. Customers have the right to withdraw from their purchase within fourteen (14) calendar days without stating any reason.

  2. The withdrawal period begins on the day the goods are received by the customer or by a third party designated by the customer.

  3. To exercise the right of withdrawal, the customer must send a clear written statement by email to LVSS before the withdrawal period expires.

Contact Email: support@lvss.com

  1. Sending the withdrawal request before the expiration date is sufficient to meet the legal deadline.

§3 Return Conditions

  1. Returned products must be:

    • Unworn

    • Unwashed

    • Undamaged

    • In original packaging

    • With all original tags attached

  2. LVSS reserves the right to reject returns that show signs of use, damage, stains, odors, or alterations.

  3. The customer is responsible for ensuring that the returned items are properly packaged.

§4 Refund Regulations

  1. After receiving and inspecting the returned goods, LVSS will process the refund within fourteen (14) business days.

  2. Refunds will be issued using the original payment method unless otherwise agreed.

  3. LVSS may refuse reimbursement until the returned goods have been fully received and inspected.

  4. Original shipping costs may not be refundable in cases permitted by law.

§5 Non-Returnable Products

The following items are excluded from returns and refunds:

  1. Gift cards

  2. Customized or personalized products

  3. Limited edition items

  4. Final sale items

  5. Products damaged through improper use or customer negligence

§6 Return Shipping

  1. Customers are responsible for return shipping costs unless the delivered item is defective or incorrect.

  2. LVSS recommends using a tracked shipping service.

  3. LVSS is not liable for lost or damaged return shipments.

§7 Damaged or Incorrect Deliveries

  1. Customers must report damaged, defective, or incorrect items within forty-eight (48) hours after delivery.

  2. The report must include:

    • Order number

    • Photos of the product

    • Photos of the packaging

    • Description of the issue

  3. After verification, LVSS may provide a replacement, refund, or store credit.

§8 Exchanges

  1. Exchanges for sizes or products are subject to stock availability.

  2. Customers must contact LVSS support before sending any exchange request.

  3. LVSS reserves the right to deny exchanges if the return conditions are not fulfilled.

§9 Processing Time

  1. Once the return is received, customers will receive a confirmation email.

  2. Approved refunds are generally processed within five (5) to ten (10) business days.

  3. Banking or payment provider delays are outside the control of LVSS.

§10 Contact Information

For all questions regarding returns, refunds, exchanges, or withdrawal rights, please contact:

LVSS Support
Email: support@lvss.com

§11 Final Provisions

  1. If any provision of these policies becomes invalid or unenforceable, the remaining provisions shall remain unaffected.

  2. These policies are governed by applicable consumer protection and e-commerce laws.

  3. By using the LVSS online store, customers acknowledge and accept these policies.

Thank you for shopping with LVSS.